過程溝通（Process Com）：強(qiáng)化溝通彈性

1.掌握溝通過程工具
溝通有哪些內(nèi)容與過程
個(gè)性結(jié)構(gòu)：六種類型學(xué)
了解及識(shí)別每種人格的可觀察得到的顯著特點(diǎn)
溝通過程模型的十個(gè)組成部分

2.分析自我人格對(duì)溝通模式的影響
識(shí)別并理解自我心理的特點(diǎn)
掌握自我化解壓力的不同方法
激活人格的各個(gè)部分，培養(yǎng)靈活性

3.針對(duì)不同對(duì)話者，使用個(gè)性化的溝通方式
識(shí)別每位對(duì)話者的人格類型
運(yùn)用恰當(dāng)?shù)臏贤ㄇ?br />
4.同對(duì)話者建立高效的溝通
理解自己與某些人之間產(chǎn)生的棘手關(guān)系
為壓力情境下可能出現(xiàn)的低效行為做出預(yù)測(cè)
實(shí)施有助于高效溝通的干預(yù)良方

1. Mastering the tools of Process Com®
The contents and process of communication
Personality structure: the 6 types
Knowing and identifying observable characteristics of each personality type
The 10 components of the Model Process Com®

2. Analyzing the impact of your personality on your mode of communication
Identifying and understanding your psychological profile
The means to manage your own stress
Developing flexibility by enabling different parts of your personality

3. Performing a communication to fit each interlocutor
Recognizing the interlocutors according to their personalities
Using appropriate communication channels

4. Restoring effective communication with your stakeholders
Understanding the relationship difficulties encountered with some interlocutors
Anticipating inefficient behaviors in situations of stress
Implementing the means of intervention for effective communication