創(chuàng)造性解決問(wèn)題

1.辯識(shí)問(wèn)題
問(wèn)題的界定
問(wèn)題的分類
解決問(wèn)題的流程

2.系統(tǒng)分析問(wèn)題
問(wèn)題的診斷
問(wèn)題分析工具
尋找因果關(guān)系
尋找解決方案

3.發(fā)揮創(chuàng)造力
無(wú)拘束思考
頭腦風(fēng)暴法
創(chuàng)新思維工具應(yīng)用

4.團(tuán)隊(duì)合作
解決問(wèn)題中的個(gè)人障礙和群體障礙
團(tuán)隊(duì)與團(tuán)隊(duì)精神
有效團(tuán)隊(duì)合作思維模式
群體有效解決問(wèn)題途徑

5.做出高質(zhì)量決定
評(píng)估方案與決策分析
產(chǎn)生正確方案
實(shí)施計(jì)劃
使之穩(wěn)定推行
進(jìn)展評(píng)估

1. Identifying the real source of the problem
Defining the problem
The categories of problem
The procedure of problem solving

2. Systematic approach
Diagnosing links
Problem solving tools
Looking for cause and effect
Seeking solutions

3. Creative approach
Thinking without restraint
Brainstorming
Creative thinking tools application

4. Team work
Dealing with personal and team obstacles
Team and team spirit
Effective team work thinking mode
Effective approach in fixing problems by team work

5. Quality decisions
Assessing solutions and decision analysis
Bringing out the right solution
Implementing a plan
Making them work
Evaluating progress