服務(wù)采購(gòu)：實(shí)踐與工具

1.服務(wù)采購(gòu)的概述
企業(yè)涉及的主要服務(wù)內(nèi)容
服務(wù)采購(gòu)的分類(lèi)和定位
利益相關(guān)者對(duì)服務(wù)采購(gòu)的評(píng)價(jià)

2.服務(wù)采購(gòu)的特點(diǎn)
服務(wù)采購(gòu)的主要困難
需求特征
市場(chǎng)結(jié)構(gòu)特征
成本控制的特征
最終服務(wù)質(zhì)量評(píng)定的特征

3.采購(gòu)正確的服務(wù)
描述服務(wù)的范圍和要求
跨部門(mén)利益相關(guān)者的參與
規(guī)范服務(wù)的采購(gòu)流程

4.構(gòu)建SOW（statement of work）工作說(shuō)明書(shū)
SOW 的構(gòu)成
SOW 的制定
常見(jiàn)的SOW中的錯(cuò)誤和問(wèn)題

5.規(guī)范服務(wù)的采購(gòu)流程
服務(wù)商的評(píng)定和選擇
服務(wù)合同的制定
服務(wù)的履行過(guò)程
服務(wù)結(jié)果的評(píng)定

6.服務(wù)采購(gòu)的成功要素
經(jīng)驗(yàn)分享
頭腦風(fēng)暴

1. Overview of service purchasing
Main services the company offers
Classification and position of service purchasing
Stakeholders’ evaluation about service purchasing

2. Characteristics of service purchasing
Main difficulties of service purchasing
Features of demands
Features of the service market structure
Features of cost control
Features of the end service quality evaluation

3. Purchasing the right services
Describing the scope and demand of services
Involving the cross - functional stakeholders
Standardizing the service purchasing process

4. Establishing the SOW
Elements of SOW
Developping SOW
Common mistakes and problems in SOW

5. Standardizing the service purchasing process
Evaluationing and selecting of service suppliers
Making the service contract
Implementing the service
Evaluating the service

6. Factors of successful service purchasing
Experience sharing
Brainstorming