質(zhì)量工具與全面質(zhì)量管理

1. TQM全面質(zhì)量管理介紹
全面質(zhì)量管理的概念
質(zhì)量管理體系簡介
質(zhì)量管理8大原則
質(zhì)量工具介紹
TQM的主要內(nèi)容

2. TQM 7大質(zhì)量工具
檢查表
層別法
直方圖
柏拉圖
散布圖
魚骨圖
控制圖

3. 質(zhì)量管理4大支柱
質(zhì)量體系QS
質(zhì)量控制QC
質(zhì)量保證QA
質(zhì)量改善QI

4. 全面質(zhì)量管理的初步設(shè)計
質(zhì)量工具的綜合應(yīng)用
運營管理里的質(zhì)量
項目管理里的質(zhì)量
全面質(zhì)量管理的初步設(shè)計


1. TQM(Total Quality Management) introduction
Concept of TQM
Quality system introduction
8 principles of quality managemant
Quality tools introduction
Main content of TQM

2. TQM 7 quality tools
Checklist
Stratification
Histogram
Scatter diagram
Pareto diagram
Characteristic diagram
Control chart

3. Quality management - 4 sections
Quality system
Quality control
Quality assurance
Quality improvement

4. Design for TQM
Comprehensive application of quality tools
Quality in operations
Quality in project management
Design for TQM