非人力資源經(jīng)理的人員管理

1.案例導(dǎo)入：新的挑戰(zhàn)——接管新團隊
管理者需要具備哪些勝任素質(zhì)
部門經(jīng)理需要具備的人力資源管理技能
創(chuàng)建良好的工作環(huán)境
團隊績效的SWOT分析

2.目標(biāo)設(shè)定與績效輔導(dǎo)
績效的性質(zhì)和影響因素
部門經(jīng)理和人力資源部門的配合
如何為下屬設(shè)定目標(biāo)
如何量化定性目標(biāo)
年度計劃應(yīng)包括的主要內(nèi)容
績效評估與面談
如何根據(jù)績效為下屬進行培訓(xùn)需求分析
有效的績效輔導(dǎo)

3.員工的激勵與培養(yǎng)
員工流失原因分析
制定留人計劃
對員工進行高效激勵的方法
激勵模型在企業(yè)中的運用

4.人員篩選
部門經(jīng)理在招聘中扮演的角色
面試禮儀
結(jié)構(gòu)化面試流程
行為描述式面試問題設(shè)計和操作技巧
面談記錄整理和錄用決策分析

1. Case study: new challenges - taking over of a new team
Competence needed for a successful manager
HR management skills needed for department managers
Creating sound working environment
SWOT analysis on team performance

2. MBO and performance coaching
Nature and influencing factors of the performance
Cooperation of department managers and HR
How to define the business objective for your staff
How to make objectives measurable
What should be covered in an annual plan
Performance evaluation and interview
How to analyze training needs for the staff according to performance evaluation
Employee coaching

3. Motivation and improvement of the staff
Why staff leaves
Building retention plan
Methods of highly efficient motivation
Application of motivation model in the enterprise

4. Recruitment
The role played by managers
Etiquettes on interview
Structural interview process
Question design and operation skills
Interview minutes and analysis of decision-making