建設(shè)性的跨部門人際互動與合作

1.建立跨部門合作關(guān)系的重要性
了解你的人際關(guān)系以及良好的合作對工作和生活的益處
認識人與人交往：動機、行為
識別影響人際關(guān)系因素，導(dǎo)致其惡化的原因和過程

2.在橫向合作關(guān)系中的有效溝通
認識人際交往的心態(tài)
尊重、積極、客觀、建設(shè)性主動溝通的益處
溝通策略、建設(shè)性反饋
建立信任, 找準溝通心理熱鍵
高效溝通的步驟

3.提升建設(shè)性橫向合作關(guān)系
橫向合作的必要性、特點、難點

橫向團隊合作的障礙，不良行為

提升建設(shè)性跨部門合作
建立橫向合作流程
客戶與供應(yīng)商邏輯關(guān)系，合作伙伴行為
建立跨橫向合作績效指標
建立順暢的橫向溝通渠道

4. 培養(yǎng)增強影響力、沖突管理
非權(quán)力影響力及其影響策略
培養(yǎng)發(fā)展影響力：確認目標對象：立場、利益、需求
累積影響力籌碼，增強影響力策略及其說服技巧
沖突產(chǎn)生的原因、益處
沖突可能出現(xiàn)的結(jié)果，爭取“雙贏”

1. Realizing the importance of constructive cooperative relations
Knowing your own interpersonal skills, benefit to work & life of good interpersonal relations
Knowing why need interpersonal interaction: motivation and behavior
Identifying impact factors on worsening interpersonal relations, and how to be escalated

2. Effective communication for interpersonal interaction
Understanding the psychology in interpersonal interaction
Benefit of interaction with: respect, positive, objective and constructive
Tactics of communication, and how to give constructive feedback
Creating trust and finding the psychological “key” in communication
Steps of efficient communication

3. Enhancing constructive cross functional cooperation
Necessity, feature and difficulties in cross functional cooperation

Bad behaviors and obstacles in cross functional team work

Methods to better cross functional cooperation
Setting up the process for the cooperation
Constructing into customersupplier and cooperative partnership
Giving performance indicator for cross functional cooperation
Building the channel for communication

4. Promoting and reinforcing influencing & managing conflict
Knowing non hierarchical influence and its tactics
Developing influencing: knowing your partners’ position, interest and need
Depositing influential stakes, reinforcing influence tactics and persuasion skills
Managing conflicts and chance for improvements
Possible results of conflict, trying all means for “win win”