溝通與協(xié)調(diào)

1.人際溝通基礎(chǔ)
目的與原則
方法與關(guān)鍵性技能

2.有效的溝通方法與技巧
書面溝通：準(zhǔn)確有效的商業(yè)文件
非語(yǔ)言的溝通
語(yǔ)言溝通：表達(dá)、傾聽、提問
有效說服的六張牌

3.會(huì)議中的有效溝通
為什么有的會(huì)議會(huì)失敗
有效會(huì)議的組織技巧
準(zhǔn)備和主持會(huì)議

4.如何處理工作中的人際關(guān)系，合理解決沖突
知已知彼
聽的技巧
與上級(jí)溝通的技巧
與下級(jí)溝通的技巧
與同級(jí)溝通的技巧
如何正確面對(duì)并合理解決沖突

1. Essentials of communication
Purposes and principles
Methods and key skills

2. Effective methods and skills of communication
How to write effective business letters
Non - verbal communication
Verbal communication: expression, listening and questioning
Six effective ways of persuasion

3. Effective communication in a meeting
Why do some meetings fail
How to organize a meeting effectively
Preparing and chairing a meeting

4. Dealing with the interpersonal relationship and conflict resolution
Knowing your colleagues and yourself
Listening techniques
How to communicate with superiors
How to communicate with subordinates
How to communicate with colleagues
How to face and resolve conflicts properly