全面提升管理能力與情商——進(jìn)階1

1.提升管理才智
企顧司管理才智模型
管理才智的組成部分
定義和特征

2.掌握管理技能
激發(fā)有效的行為
采取有效的管理形式
通過(guò)背景管理提高員工自主度

指揮個(gè)人和團(tuán)隊(duì)的行動(dòng)
擁有共同基準(zhǔn)的基本原則
設(shè)定與戰(zhàn)略相一致的目標(biāo)
員工績(jī)效評(píng)估

個(gè)別和團(tuán)隊(duì)的激勵(lì)
使用正確的激勵(lì)杠桿
傳授學(xué)習(xí)經(jīng)驗(yàn)

3.提高情況分析技能
系統(tǒng)地看待現(xiàn)實(shí)
管理問(wèn)題錯(cuò)綜復(fù)雜
系統(tǒng)性思維的5大原則
理解對(duì)現(xiàn)實(shí)的認(rèn)知
系統(tǒng)及其環(huán)境
主動(dòng)性與杠桿作用

4.發(fā)展人際交往技能
設(shè)立共享信息溝通系統(tǒng)
信息與溝通
使用恰當(dāng)?shù)臏贤üぞ?br />
準(zhǔn)備并主持團(tuán)隊(duì)會(huì)議
不同的會(huì)議類型

管理敏感的情境
給予否定反饋
給予肯定反饋
給予反饋，再次激勵(lì)員工

處理好與上司的關(guān)系
與上司溝通
積極而富有動(dòng)力

5.提高情緒管理技能
自我情緒管理
提高情商

壓力管理
理解壓力是如何起作用的并加以管理

1. Developing managerial intelligence
The CEGOS managerial intelligence model
Components of managerial intelligence
Definition and characteristics

2. Mastering managerial techniques
Developing effective behaviour
Adopting effective management styles
Developing autonomy through contextual management
Directing individual and collective action
Ground rules with common benchmarks
Setting goals consistent with strategy
Assessing coworker performance
Stimulating individual and collective drive
Using the right motivational levers
Delegating learning experiences

3. Developing situation management skills
Viewing reality as a system
Management problems are complex
5 principles in systems thinking
Understanding the perception of reality
The system and its environment
Initiatives and leveraging

4. Developing interpersonal skills
Setting up a communication system for sharing information
Information and communication
Using the appropriate communication tools

Preparing and conducting a team meeting
Different types of meetings

Managing sensitive situations
Giving negative feedback
Giving positive feedback
Giving feedback to remotivate staff

Managing your relationship with your boss
Communicating with your boss
Be positive and energetic

5. Developing emotional skills
Managing your own emotions
Emotional intelligence

Managing stress
Understanding how stress works and managing it