全面提升管理能力與情商——進階1

1.提升管理才智
企顧司管理才智模型
管理才智的組成部分
定義和特征

2.掌握管理技能
激發(fā)有效的行為
采取有效的管理形式
通過背景管理提高員工自主度

指揮個人和團隊的行動
擁有共同基準的基本原則
設定與戰(zhàn)略相一致的目標
員工績效評估

個別和團隊的激勵
使用正確的激勵杠桿
傳授學習經驗

3.提高情況分析技能
系統(tǒng)地看待現(xiàn)實
管理問題錯綜復雜
系統(tǒng)性思維的5大原則
理解對現(xiàn)實的認知
系統(tǒng)及其環(huán)境
主動性與杠桿作用

4.發(fā)展人際交往技能
設立共享信息溝通系統(tǒng)
信息與溝通
使用恰當?shù)臏贤üぞ?br />
準備并主持團隊會議
不同的會議類型

管理敏感的情境
給予否定反饋
給予肯定反饋
給予反饋，再次激勵員工

處理好與上司的關系
與上司溝通
積極而富有動力

5.提高情緒管理技能
自我情緒管理
提高情商

壓力管理
理解壓力是如何起作用的并加以管理

1. Developing managerial intelligence
The CEGOS managerial intelligence model
Components of managerial intelligence
Definition and characteristics

2. Mastering managerial techniques
Developing effective behaviour
Adopting effective management styles
Developing autonomy through contextual management
Directing individual and collective action
Ground rules with common benchmarks
Setting goals consistent with strategy
Assessing coworker performance
Stimulating individual and collective drive
Using the right motivational levers
Delegating learning experiences

3. Developing situation management skills
Viewing reality as a system
Management problems are complex
5 principles in systems thinking
Understanding the perception of reality
The system and its environment
Initiatives and leveraging

4. Developing interpersonal skills
Setting up a communication system for sharing information
Information and communication
Using the appropriate communication tools

Preparing and conducting a team meeting
Different types of meetings

Managing sensitive situations
Giving negative feedback
Giving positive feedback
Giving feedback to remotivate staff

Managing your relationship with your boss
Communicating with your boss
Be positive and energetic

5. Developing emotional skills
Managing your own emotions
Emotional intelligence

Managing stress
Understanding how stress works and managing it