如何管理供應商質量

1.對供應商質量風險的認識
供應商類別與其QCDS的表現
降本與供應商質量改善的意愿，降本與供應風險

2.質量管理現狀的分析
常見的供應商質量問題與“因果”分析
對貨物和供應商的處置方式

3.質量鏈三維集成系統(tǒng), 建立約束
從合理的需求開始
選擇有意愿的供應商
建立完善的質量管理體系
供應商質量體系要求手冊
完善合同中的約定

4.營造質量文化, 建立質量意識
管理者的角色
在開始的時候將事情做正確
質量的鑄就
質量成本
以零缺陷作為衡量標準

5.質量保證體系
文件體系——程序文件、工作流程圖、崗位操作指示
執(zhí)行體系——檢查、記錄、評定、糾錯行動

6.產品質量預防體系
QFD分析表、APQP文件、FMEA結果、PPAP文件

7.產品質量控制體系
SPC控制圖、Cpk值、MSA結果

8.質量問題糾錯體系
5WHY、KT問題分析、帕累托圖、因果圖、質量屋

9.質量改善系統(tǒng)
系統(tǒng)持續(xù)改進的PDCA
制定改善計劃

10.供應商質量管理的改善措施
供應商審核與考核
有效的激勵和懲罰
組織項目團隊

1. Acknowledging the risk of supplier’ quality
Types of supplier and their QCDS performance
Wishes of supplier quality improvement/quality risks vs. cost down

2. Perception of quality management
Common issues regarding supplier quality
Settlement of supplier non-comformance

3. Three dimensions of quality chain
Starting from the right requirements
Selecting the right supplier
Establishing quality management system
Developing supplier quality manual
Refining contract terms

4. Shaping quality culture and building up quality awareness
Top management support
Doing right things at the very beginning
What makes right quality
Quality cost
Zero defect

5. Quality assurance system
Filing system
Execution

6. Prevention system of product quality
QFD, APQP, FMEA, PPAP

7. Process quality control
SPC, Cpk, MSA

8. Correction system
5WHY ,KT problem analysis, Pareto Chart, Cause and Effect Diagram, Quality House

9. Continuous improvement system
PDCA continuous improvement
Corrective actions

10. Supplier quality improvement actions
Supplier audit and performance measurement
Effective motivation and warning
Organizing project team to implement the corrective actions