國際商務(wù)禮儀

1.樹立職業(yè)化形象
符合職業(yè)風(fēng)范的體姿禮儀
服飾禮儀—商務(wù)人士必修課

2.商務(wù)社交中的禮儀
商務(wù)社交中的通則
握手的禮儀與禁忌
引見介紹的規(guī)則
名片的價值與使用
交談的禮儀與技巧
禮尚往來—商務(wù)禮品饋贈禮儀

3.商務(wù)拜訪與商務(wù)接待禮儀
商務(wù)拜訪謹(jǐn)記
等待會見時如何表現(xiàn)得體
商務(wù)接待禮儀

4.蘊(yùn)藏在商務(wù)電話及Email中的禮儀
聲音控制的藝術(shù)：得體表達(dá)
如何轉(zhuǎn)接電話、轉(zhuǎn)述留言
商業(yè)信函百分百
商務(wù)電子郵件須知

5.商務(wù)會議及商務(wù)用餐禮儀
會議開始前及進(jìn)行中應(yīng)注意的職業(yè)細(xì)節(jié)
如何做好主持人及發(fā)言人
通用餐桌禮儀
中餐、西餐的不同禮儀
商務(wù)自助餐禮儀

6.職場日常工作禮儀
職場日常工作禮儀之基本守則
良好溝通助力職場成功—與同事的相處之道

1. Setting up professional image
Etiquette on body gestures
Dress code

2. Social etiquette in business
Essential rules of social etiquette in business
Business handshake etiquette
Business introduction rules
Business card etiquette
Conversation etiquette
Gifts giving etiquette

3. Etiquette of business visit and reception
Cautions on business visit
Appropriate behavior while waiting for a meeting
Business reception etiquette

4. Etiquette of business call and e-mail communication
Preparing your voice for effective business calls
How to transfer incoming calls and take messages
Perfection on the business letters
Rules for e-mail

5. Etiquette of business conference and banquets
Be aware of details before and during the meeting
The good host and speaker
General table manners
The comparison between Chinese and Western table manners
Details on buffet dinner

6. Etiquette at workplace
Basic rules of workplace etiquette
Accelerating your success - proper way to get along with colleagues