高級(jí)助理必備

1.正確地認(rèn)識(shí)您的職責(zé)及工作的重要性
職業(yè)化助理的要求和特點(diǎn)
了解企業(yè)的法律、政策、經(jīng)濟(jì)環(huán)境
了解您的企業(yè)結(jié)構(gòu)
您的作用和任務(wù)

2.助理如何在日常工作中做到有效溝通
助理在溝通中的常見錯(cuò)誤分析
有效溝通的3個(gè)步驟
溝通中的6個(gè)重要因素
運(yùn)用溝通技巧解決實(shí)際問題

3.工作中的人際關(guān)系與沖突的處理
確認(rèn)工作職責(zé)，知己知彼
工作中的人際關(guān)系
工作中沖突的處理
與您的上級(jí)/同事默契配合

4.商務(wù)電郵英文寫作
英文電郵應(yīng)遵循的禮儀
商務(wù)電郵英文寫作的6大原則
一封婉拒客戶要求的電郵

5.會(huì)議的組織與準(zhǔn)備
會(huì)議的籌備
會(huì)議的組織
撰寫會(huì)議報(bào)告
會(huì)議中視覺資料的使用
主持會(huì)議

6.差旅管理
差旅準(zhǔn)備工作
差旅計(jì)劃擬定

7.合理使用時(shí)間
科學(xué)的工作計(jì)劃
任務(wù)優(yōu)先權(quán)的原則
有效配合上級(jí)和同事的時(shí)間
有效的時(shí)間管理工具

1. Good knowledge of your professional role
Requirements and characteristics of a professional assistant
Identifying the business environment
Knowing the structure of your organization
Your role and mission

2. Communicating effectively
Analysis of common mistakes
3 steps of effective communication
6 key factors
Using communication skills to solve problems

3. Interpersonal relationships at workplace
Identifying your own responsibilities
Improving interpersonal relationship
Dealing with conflicts
Coordinating well with your superiors and peers

4. Business e-mail writing
E-mail etiquette
6 principles for business e-mail writing
How to refuse customer’s request by e-mail

5. Preparing & organizing meetings
Preparing a meeting
Organizing a meeting
Writing a report
Preparing relevant slides and documents
How to conduct a meeting

6. Organizing business trip
Preparations
Planning business trip

7. Time management tools
Constructing an effective working plan
Principles of prioritizing tasks
Respecting colleagues’ time management
Useful tools for time management